Refund policy

Damaged or Unhappy Plants

We take great care to ship healthy, high-quality plants, and we want them to arrive looking their best.

If your plant arrives damaged or doesn't look the way it should, please reach out within 7 days of delivery so we can make it right.

To help us review your claim, please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the plant, packaging, and shipping label

Claims submitted without photos may not be eligible for replacement, refund, or store credit.

How We Make It Right

Once we've reviewed your claim, we may offer one of the following:

  • A replacement plant

  • Store credit

  • A refund for the affected item

The solution we provide will depend on the circumstances of the claim and current product availability.

For orders containing multiple plants, compensation is limited to the affected item(s). Shipping charges (if you choose a shipping method other than free shipping) are generally non-refundable unless an entire order arrives damaged.

Weather Protection

Plants are living things, and extreme temperatures can be tough on them.

If weather protection is recommended during checkout and is not selected, damage related to heat, cold, or other weather conditions may not be eligible for replacement or refund.

Shipping Delays & Carrier Issues

While we'll always do our best to help, RoomForPlants is not responsible for shipping delays, lost packages, delivery exceptions, or other issues caused by third-party carriers once an order has been handed off for delivery.

If something goes wrong in transit, we'll gladly assist in working with the carrier whenever possible.

Incorrect Shipping Addresses

Please double-check your shipping information before placing your order.

Orders shipped to an incorrect address provided at checkout are not eligible for replacement or refund.

Order Changes & Cancellations

Because plants begin moving through our fulfillment process quickly, requests for order changes or cancellations should be submitted as soon as possible.

We'll always do our best to accommodate requests, but once an order has entered processing or shipment, changes and cancellations may no longer be possible.

Need Help?

If you have questions about an order, don't hesitate to contact us. Our goal is simple: healthy plants, happy customers, and homes that feel a little more alive.